R.W Hart and Associates
Mr. Hart began his career in electronics in 1960 as a
US Air Force Instrument Flight Instructor (Link Trainer). Since then
he has acquired extensive experience in telephony ranging from Central Office
Equipment
Maintenance to Middle Management directing National Service Delivery
Operations.
Mr. Hart achieved and maintained certification as a Disaster
Recovery Planner during his tenure as Director - Regional
Minicomputer Technical
Support. He still holds the National Emergency Number Associations
(NENA) Emergency Number Professional (ENP) certification. Mr. Hart
has held the
FCC Advance Class Amateur Radio Operators license since 1967.
He is a graduate of the Baltimore City College and has studied at
the Baltimore Jr. College, University of Maryland, Johns Hopkins
University, and the University of Pittsburgh Graduate School of
Business.
Mr. Hart retired from Verizon Communications Inc. in November 2003
as the Director National 9-1-1 Network Operations. He was
responsible for Verizon's 9-1-1 Network throughout the Continental
USA and Hawaii.
Significant Accomplishments:
Organized and conducted the first electronic
switching maintenance training program in the C & P Telephone
Companies.
Supervised statewide large PBX installation and repair. Work
included the customization of a military wide-area conferencing
system that was
used in Maryland's initial Emergency Medical Communication System.
Developed and executed plans that lead to the
improvement of telephone service in Baltimore's inner city.
Developed and executed plans that lead to in-house minicomputer
maintenance of DEC, IBM, and HP systems. Project included the
clustering of deployed systems in centrally located centers. Net
benefit
from 1983 - 1993 was a cost avoidance of well over 25 million
dollars.
Directed and Managed the implementation of E9-1-1 throughout the C &
P Telephone Co. territories (MD, DC, VA, and W VA.).
Chaired TCOMM, the Bell System supported organization of middle
level managers involved in self-maintenance of minicomputer based
operation
support systems.
Chaired the National Electronic System Assistance Center (NESAC)
middle level managers support group's subcommittee (MCUP) which was
charged
with the development and delivery of the CSCANS automated switch
software patch delivery platform.
Directed Bell Atlantic's first computer system integration response
to a US Government bid.
Organized and managed the Regional Minicomputer Maintenance and
Operations Support organization that was created after the formation
of Bell Atlantic.
Organized and managed the Regional 9-1-1 Support Organization that
was created after the merger of NYNEX and Bell Atlantic.
Organized and managed the National 9-1-1 Service Delivery
Organization that was created after the merger of Bell Atlantic and
GTE.
Areas of Expertise
Telephone Switching
Computer Operations and Maintenance
Customer Field Service
Call Center Management
Web Page Development